We offer free support by phone or E-mail, 7 days a week. Campground Master is so self-explanatory that our customers quickly
learn to use the software on their own and require very little support.
Therefore we're able to offer free support for anyone who needs it -- whether it's help with setting up your database,
handling unusual situations, or any question or problem you might have with the software.
Phone support is available from 8:00AM to 6:00PM (Arizona time). If you need urgent support after hours, please leave a message
indicating the nature of the problem and an on-call person will get back with you as soon as possible.
E-mail:
Phone:
1-913-522-0717 (7 days a week, 8AM to 6PM Arizona time).
Finding Answers to Your Questions
We have a variety of resources to help you find your own answers to support questions.
Newsletters
Our newsletter, issued 2 or 3 times each month, also serves as a knowledge base resource.
For a reference to common support issues and their answers, see the
Newsletter Archives.
If you're not receiving our newsletter, be sure to subscribe with your current E-mail address. You're welcome to
subscribe even if you're not a customer!
Campground Master User's Forums
In addition to the newsletters, we have User's Forums where you can communicate with other users, ask us questions, and much more.
Campground Master User's Forums
Non-customers are welcome also, as it
contains many public areas of interest to all campgrounds or hospitality businesses.
Online Documentation
Your software has the complete user's manual available through the Help / Help Topics function. However
you may find more up-to-date information and tutorials on our web site.
Software Manual on the web
We also have documentation for previous versions, and release notes for each version, in case you need
to know what has changed.
You can find answers to most common support questions, plus hundreds of usage tips, walk-throughs and technical
information, in our newsletter archive.
Try asking for help in the User's Forums where you can communicate with other users,
ask us questions, and much more.
Enter the User Forums
"Once again, I can't thank you enough for your outstanding support. I know I've said this before, but truly your
response time is amazing...
You really have a great product. I can't say enough about it!"