When you purchase Campground Master, you are entitled to free support via E-mail or phone for at least 1 year.
If you are just trying out the software, feel free to contact is with any questions and for licensing details. You can contact Cottonwood Software at:
E-mail: support@campground-master.com
Web: http://www.campground-master.com
Phone:
1 (877) 414-8384 (Voice-mail, we will call you back as soon as possible)
1 (913) 522-0717 (Direct line, for urgent support or if an immediate answer is preferred)
Post:
Cottonwood Software
P.O. Box 657
Litchfield Park, AZ 85340-0657
Limitations of free support:
While we pride ourselves in the depth and availability of our free support, which goes far beyond even the paid support available with most software companies, we must make certain reasonable disclaimers.
We will do our best to answer any questions and solve operational problems, and provide limited training on functions of our software. However we cannot provide extensive configuration services or comprehensive training for free, or provide support for basic Windows functionality, 3rd-party software, or hardware not purchased from us. If your schedule does not give you sufficient time to learn the system and set up the database yourself, then you can hire us to do the initial database setup for you.
Free support applies only to the original purchaser or licensee of the software. If your business changes ownership, management or primary software users, and such a change results in excessive support to the new users in the basic functionality or setup again, then we may require a new license to be purchased in order to continue support.
We reserve the right to refuse free support to users who in our judgment are abusive or have unreasonable expectations, or who have system or other difficulties making satisfactory support impractical. (A refund will be issued if this occurs within 90 days of purchase.)
Specific exclusions: Advanced Customizations functions included in the program are present for the purposes of custom programming. While these are available and documented for potential use by 3rd party programmers, they are not designed to be used by the typical end user. Any support for these functions beyond answering simple questions about them will be considered custom development and thus not covered by free support.
Page URL http://CampgroundMaster.com/help/gettingsupport.html
Campground Master Home